FAQs

What payment methods do you accept?

We accept the following payment methods: Mastercard, Visa.  Unfortunately, at the moment we can’t accept gift vouchers online.

What if my product isn't available at time of order?

When we receive an order, we will despatch all the items that are available from stock. Any remaining items are despatched once they have all arrived in stock. If you require any items on your order more urgently, please contact us by emailing shop@wattsgallery.org.uk or by calling 01483 813593

 Has my order been despatched?

Once you have placed your order, you will receive an email informing you that your order has been despatched. If your order hasn’t arrived within the advised timescales, please email shop@wattsgallery.org.uk or call 01483 813593 (Monday to Sunday 10am –5pm). 

Can I change my shipping address?

If you need to change your delivery details, please get in touch with us by emailing shop@wattsgallery.org.uk with your order number and details as soon as you can. If your order isn’t already out for delivery, we’ll get the address changed.

 Can I collect my online order on my visit?

You can select the pick-up in store store option at checkout

 Do you cover return postage?

We don’t usually cover the cost of returning an item unless it is faulty or we have made a mistake.

 Can I return my items?

Yes , you can return items within 28 days if you have change your mind or are not completely satisfied. Please see our returns and refunds information.